“Not every difficult and dangerous thing is suitable for training, but only that which is conducive to success in achieving the object of our effort.” – Epictetus
John has over 20 year’s business experience in operational management and consultancy in the hospitality and tourism sectors. He has worked with small family businesses, large corporate hotel chains and for public sector business support organisations.
His experience encompasses working as an Operations Manager, Training and Development Manager and as General Manager in a number of hotel properties; as a Business Development Manager for a pub company; and as a Business Adviser for Business Link Northwest. He is passionate about excellent customer service and utilises his experience when working with clients to improve their service delivery and enhance team performance, advise on business growth, help to identify efficiencies and opportunities to increase profitability.
Over the years, John has added value to organisations including Macdonald Hotels, Choice Hotel, Miller Howe Hotel, T&P Inns, Business Link Northwest, Frederic-Robinsons, Whitehaven Community Trust, Cumbria Tourism, Women in Business Mentoring Programme, The Kepplewray Project and Theatre by the Lake.
John specialises in training needs analysis for individuals and teams, business advice to hospitality and tourism businesses, as well as providing mentoring for leaders in those sectors.